Terms & Conditions

Last updated: November 2026

Welcome to Casa Om. Casa Om is a partnership between Mariana Moura Costa de Vasconcelos Lima and Frank Adlington-Stringer, of 19 South Street, Chesterfield, S40 1QX. By creating an account, buying a membership, class pack or gift card, or booking a class, sauna session, event or treatment through Casa Om, you agree to the following terms and conditions.

1. Memberships, Class Packs & Offers

To keep Casa Om sustainable and allow us to maintain small class sizes, high-quality instruction, and a consistent studio schedule, our options operate under the following guidelines:

A. Rolling Monthly Memberships

• Billing Cycle: Monthly memberships are billed on a recurring monthly basis from the date of activation.
• Auto-Renewal: Your membership automatically renews each month until you cancel it.
• Minimum Commitment: Monthly memberships carry a minimum 2-month commitment: notice to cancel can be given once your first 30 days are complete.
• Notice Period for Cancellation: Give notice in the app (Plan > Your membership) or by emailing hello@casaom.co.uk. Your membership ends 30 days after you give notice, or at the end of the period you've already paid for, if that's later. You can keep booking until it ends.

B. Freezing Your Membership

We understand that life happens, whether due to injury, travel, or busy seasons.

• Included Freezes: Monthly members can freeze their membership for up to 30 days in total in each membership year, at no extra charge. Your membership year runs for 12 months from the day your first membership began and renews on that date every year. Freeze days can be taken together or in separate periods, and if you cancel and later start another membership, the days you have already used still count towards the same year.
• How: Freezes are self-service in the app (Plan > Your membership) and can start any day from today onwards, with no advance notice needed. You can stop a freeze early.
• While Frozen: Your membership can't be used to book classes on frozen dates.
• Medical / Pregnancy Exception: If you are unable to practise due to illness, injury, or pregnancy, we can freeze your membership at any time when you provide a note from a medical practitioner. Email hello@casaom.co.uk.

C. Class Packs & Credits

• Each class pack, including a single drop-in, gives you credits to book classes. One class uses one credit.
• Every pack has an expiry date, shown before you buy. Credits are used from the pack that expires soonest, and can't be used after they expire.
• You can see your credits, when they expire, and a history of every credit added, used, returned or expired in the app (Plan).

D. Free Trial, Guest Passes & Referrals

• Free Trial: New students can book one free trial class.
• Guest Pass: Members get one free guest pass each month: one class for one friend. Your friend needs their own Casa Om account and must sign the health waiver before the class.
• Referrals: When a friend joins with your referral code and comes to their first class, you both get 10% off your next payment.

2. Booking & Cancellation Policies

To ensure every student has a fair chance to book a space and that class capacities are managed effectively, we enforce the following policies.

A. Booking

• All classes and sauna sessions are booked through the Casa Om app or website, using a membership, a credit, or a free trial or guest pass. There's no pay-at-studio option.
• The cancellation window for all regular group classes is 2 hours before the scheduled class start time.
• Booking 4 Weeks in a Row: When you book a class you can choose to book the same class, day and time, for this week and the next 3. Each week is a separate booking that uses your membership or one credit, and follows the same cancellation rules as any other booking. A week that is full or closed is skipped.

B. Credits & Single Passes

• Early Cancellation (more than 2 hours' notice): Your credit is automatically returned to your account to use for a future session.
• Late Cancellation / No-Show (less than 2 hours' notice): Cancellations made within less than 2 hours of class start time, or failing to attend without cancelling, are considered late cancellations and will result in the forfeiture of that credit.

C. Unlimited Monthly Members (Late Cancellation Policy)

• Late Cancellation / No-Show: If you cancel less than 2 hours before a class starts, or fail to show up, a £5 late charge applies. It's billed to the card you pay your membership with, or collected at the studio if you don't pay by card subscription.
• Low Registration Cancellation: Classes may be cancelled at the teacher's discretion if fewer than 3 students are registered. The studio will provide at least 2 hours' notice before the scheduled class start time.

D. Waitlists

• If a class is full, you can join the waitlist. You need an active membership or at least one credit to join.
• If a spot opens up at any time before class starts, the first person on the waitlist is automatically added to the class, using their membership or one credit, and notified via email and in-app notification. Anyone on the waitlist without a valid membership or credit at that point is skipped. Spots can open up close to the start time, so keep an eye on your notifications. Standard cancellation rules apply once you are moved from the waitlist into the main class list.

E. Sauna

• Shared sauna sessions are booked and cancelled just like classes.
• Private Sauna: If a sauna slot has no bookings yet, you can pay a private booking fee (shown before you pay) to have the whole sauna to yourself. The same cancellation rules as classes apply: cancel more than 2 hours before the session and the fee is refunded to your card in full; cancel within 2 hours, or don't attend, and it isn't refunded. If someone else books the slot in the moments before your payment completes, your payment is refunded in full.

F. Workshops, Retreats & Special Events

• Workshops & Special Events: Some events have a ticket you buy in the app, by card, Apple Pay or Google Pay; your place is held once payment goes through, and there's no waitlist for paid events. Paid tickets are non-refundable. If you are no longer able to attend, you may transfer your ticket to a friend by notifying us via email at least 2 hours before the event starts. If we cancel an event, your ticket is refunded in full.
• Member Prices: Members on a plan that includes it get a discount on workshop and event tickets. The member price is shown before you pay, and applies only to events that fall within the period your plan covers.
• Retreats: Specific retreat payment terms and non-refundable deposit schedules will be outlined separately at the time of booking.

3. Class Timetables & Studio Cancellations

• Casa Om reserves the right to make necessary adjustments to the timetable, teacher allocations, or class styles.
• If Casa Om cancels a class due to unforeseen circumstances (e.g. severe weather, low student registration or teacher illness), we'll let you know, and any credit you used is automatically returned to your account, or an alternative session will be offered.

4. Studio Etiquette & Shala Rules

To maintain a peaceful, grounded sanctuary for everyone in our community:

• Punctuality: Please arrive 5–10 minutes before class starts. Front doors may be locked at class start time to ensure studio security and an uninterrupted practice; late arrivals cannot be admitted.
• Footwear: Please remove outdoor shoes upon entering the studio reception.
• Mobile Phones (Strict Policy): Mobile phones are strictly prohibited inside the shala (practice room). All phones must be switched off or placed on silent and stored securely in the locker room during class.

5. Health, Safety & Liability Waiver

• Health Waiver: Everyone signs our Health Waiver & Liability Release once, when they create their account, before their first class. You can add medical notes for your teachers when you sign, and change them any time in the app (Me > Documents & statements).
• Personal Health: By attending a class, you confirm that you are in suitable physical condition and have no medical reason that would prevent your safe participation in movement or yoga classes.
• Medical Advice: Yoga is not a substitute for medical treatment or advice. Please consult your GP before beginning any new exercise regimen, especially if you are pregnant, recovering from injury, or managing a health condition.
• Injuries: It is your responsibility to inform the teacher of any injuries, surgeries, or pregnancy prior to the start of every class. You can also leave your teacher a note when you book.
• Age: Classes are for ages 16 and over; accounts can't be created for anyone under 16. If you're 16 or 17, a parent or guardian must give consent before your first booking. We email them a link to read the health waiver and consent, and they can contact us at hello@casaom.co.uk with any questions.
• Personal Belongings: Casa Om is not responsible for the loss, theft, or damage of personal items brought onto the premises.

6. Gift Cards & Discount Codes

• Casa Om gift cards can be bought in the app for any amount and are sent by email with a code.
• A gift card code can be used once, must be used within 3 months of purchase, and is non-transferable once used.
• If a gift card or discount code is used towards a monthly membership, it applies to the first payment only, unless the code says otherwise. After that, memberships are charged at the full price.

7. Skin and Bodhi Treatments

• Skin and Bodhi is an entirely separate business that shares our building and our app; it isn't part of Casa Om. Treatments are provided by, and paid to, Skin and Bodhi, and your agreement for a treatment is with Skin and Bodhi. The points below are Skin and Bodhi's policies, shown here for convenience.
• Treatments are paid in full when you book, with at least the minimum notice shown when booking. Any consultation or consent forms a treatment needs must be completed before you can book it.
• Skin and Bodhi's cancellation and rescheduling rules (how much notice is free, any fee, and when there's no refund) are shown before you book and again when you cancel or reschedule. With less than the late-notice window, or if you don't attend, there's no refund and the appointment can't be rescheduled. Skin and Bodhi may also close on some days, which can't be booked.
• Skin and Bodhi gift card codes can be used once, within 3 months of purchase.

8. Loyalty Rewards & Café Om

• Loyalty Rewards: You unlock rewards by coming to a set number of classes, and your progress is shown in the app. Some rewards are handed over in person: when you unlock one, ask for it at the studio or the café next time you're in. A reward keeps the wording it was unlocked with.
• Show your member code (Me > Café Om card) when you pay to collect stamps towards a free drink, plus a member discount where it applies. Your card in the app shows your current stamps and discount.
• Own Cup: Where it is running, bringing your own cup takes a small amount off drinks at the café. It is shown on your order and receipt.
• Stamps, rewards and discounts have no cash value and can't be exchanged or transferred.

9. Your Account

• Your account is for you only. Please keep your password private, and don't share your account or a guest pass code beyond the friend it's for.
• We may suspend or close an account that breaks these terms or our Code of Conduct.