Support

Casa Om App

Need a hand with the app, a booking, or your account? Here's how to reach us directly, plus answers to what people ask most.

hello@casaom.co.uk

We reply to every message personally, usually within one business day.

Common Issues

Trouble logging in? Use "Forgot password?" on the log in screen to reset it. Signed up with Google or Apple? Use that same "Continue with" button, not a password.
A booking or payment looks wrong? Email us with your account's email address and what you're seeing. We can see your full booking and payment history on our end and sort it out directly.
App not loading or crashing? Try force-closing and reopening it, and check you're on the latest version from your phone's app store. Still stuck? Email us what phone and operating system version you're on, and what happened right before it crashed.
Want to delete your account? See our account deletion page for how, and exactly what's removed.

Frequently Asked Questions

Do I need to book a class in advance?

Yes. Book through the app so we can hold your spot and keep an eye on capacity. If a class is full, you can join the waitlist and we'll add you automatically if a space opens up.

What's your cancellation policy?

You can cancel up to 2 hours before a class starts and keep your credit. Cancelling later than that, or not showing up, uses the credit for that session.

Do credits expire?

It depends on the package: some credits never expire, others have a set expiry shown at checkout. Check your account in the app to see exactly when your credits run out, if at all.

Can I freeze my membership?

Yes, once per year, for up to 30 days, with 7 days' notice. If illness, injury, or pregnancy means you can't practise, we can also freeze your membership at short notice with a note from your doctor.

What's the minimum commitment on a membership?

Monthly memberships have a 2-month minimum commitment, then a month's written notice to cancel after that.

Do you offer a trial class?

Yes, new students get one free trial class before committing to a pack or membership. Create an account in the app to claim yours.

Looking for our privacy policy or how we handle account data? See our Privacy Policy.